The Coast Guard has contracted with SatoTravel to be
our new travel service provider effective 1 January 2005.
How will
this impact me?
You will now have to contact SatoTravel when booking
travel reservations. For Official travel reservations please call
1-800-753-7286 during normal business hours 7:30am - 5:30pm ET.
For after hours EMERGENCY service call 1-800-827-7777. Their FAX
number is (210) 824-0312.
Is there
anything I need to do before I begin using SatoTravel? Yes.
For members who DON'T possess a government credit card
you need to fill-out the
USCG
Profile form and fax it to (210) 824-0312.
For members who DO possess a government credit card
you need to go to http://www.fedtrip.gov and fill-out an online form. The
instructions for this process are in the attached
USCGAdminRefGuide document. FedTrip is a self-booking online
tool. You will also be required to fill-out the
USCG
Profile form and fax it to (210) 824-0312 because the FedTrip
profile is separate from the profiles that are used when a traveler
calls to book a reservation via the phone.
I was able
to log on to FedTrip and complete a profile for myself but it asked for
a mail-stop code. What is a mail-stop code?
This is an unique code that is assigned to your unit.
It is the last 4 digits of your unit zip-code.
New
procedure for making reservations:
If you don't
possess a government credit card: When you
call SatoTravel to make a reservation, the agent will ask you to fax
your travel orders before the ticket can be issued. Again, if
SatoTravel does not receive the orders the ticket will not be issued.
If you Do
possess a government credit card:
When you call SatoTravel to make a reservation, the
SatoTravel agent will ask for your TONO. If you don't have that
information when booking the reservation the agent will remind you to
call back with the required TONO, so the ticket can be issued. If
you don't call back the ticket will not be issued! You can also logon to
FedTrip to make your reservations. There is a significant savings
to the Coast Guard if you book your reservations online via FedTrip. The
requirement to provide a TONO only applies when you physically call
SatoTravel to make reservations and does not apply if reservations are
made through FedTrip.
How long
will it take to receive my tickets?
SatoTravel will normally issue electronic tickets 2-3
days prior to travel unless requested earlier by the traveler.
Paper tickets are normally issued 5-7 days prior to travel to ensure on
time delivery via an overnight courier service.
How will refunds be processed?
You need to notify SatoTravel if you need to request a
refund of an unused electronic ticket in order for the refund process to
begin. If the you fail to call, the reservation system will
automatically print a report 30-days after the ticket was issued to
advise SatoTravel that the ticket was not used. Paper tickets must
be returned to SatoTravel before the refund process can start.
What are the
new fees associated with SatoTravel?
Transaction fees are charged at time of ticketing.
If a traveler needs to cancel a reservation, please make sure you do so
2-3 days prior to not incur the transaction fee. Transaction fees
are non-refundable once the ticket has been issued.
Domestic/International Tickets $24.00
Paper ticket if not e-ticketable $24.00
Paper ticket if e-ticketable $29.00
Overnight/Fedex $10.00
Car/Hotel only $8.00
Fedtrip $9.00
Fedtrip car/hotel only $6.00
